Elwira Jastrzębska, CEO of RK Communication, will speak about the role of Customer Experience in debt management and the importance of empathetic, transparent communication during the Customer Experience in the Debt Collection Industry conference.
Can words change the way clients approach debt repayment?
The debt management industry is increasingly recognizing the importance of communication in building relationships with clients. How does language shape their attitude toward repayment? How does it influence motivation and perceptions of the debt collection process?
These questions will be at the heart of a presentation by Elwira Jastrzębska, CEO of RK Communication, during the Customer Experience (CX) in Debt Collection conference. Her session, titled “Words Have Power. How Language Shapes Relationships with Indebted Clients in Written Communication”, will explore the impact of language on client engagement and cooperation.
Customer Experience in the Debt Collection Industry
This event is one of the few in the industry dedicated entirely to client experience in the field of receivables management. The common belief still persists that CX applies primarily to sales and customer service, while debt collection should remain formal and impersonal. However, more and more companies are beginning to recognize that the way communication is handled during the collection process plays a crucial role in client relationships, future decisions, and brand reputation.
During the conference, experts from RK Legal, GEKKO Collections, KRUK S.A., Santander Bank Polska, B2 Impact, Provident Polska, GCE Consulting, and other companies will share their experiences and best practices. Topics will include the role of language and empathy in debt management, modern approaches to client contact, and the impact of legal design on communication clarity.
The conference will take place on March 21, 2025, in Warsaw. The event is organized by Golden Solutions, and detailed information about the program and speakers is available on the organizer’s website.
