How can I help you?
I specialize in managing amicable debt recovery processes and developing effective servicing models for large-scale debt portfolios. I am responsible for the development and organization of the entire amicable collections area, combining many years of operational experience with an approach focused on innovation, efficiency, and high-quality client service.
For many years, I have worked closely with banks and financial institutions in the field of debt management. Thanks to my in-depth understanding of the financial sector, I successfully develop processes that support debt recovery, ensuring their effectiveness, quality, and alignment with clients’ expectations.
In my day-to-day work, I focus on process optimization, the implementation of modern technological solutions, and the development of tools that support effective debt management. I place particular emphasis on automation, data-driven decision-making, and building processes that respond to the evolving needs of both the market and our clients.
Experience
Since 2015, I have been associated with RK Legal, where I am responsible for the strategic development of the Amicable Debt Recovery Department, managing operational teams, and implementing projects aimed at increasing recovery effectiveness while maintaining the highest standards of client service.
In business relationships, I focus on a partnership-based approach, gaining a thorough understanding of clients’ needs, and tailoring solutions to the specific characteristics of the debt portfolios under management.
